Terms of Service

1. Introduction

Welcome to Tenthliner ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at tenthliner.com (the "Service") operated by Tenthliner.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms

By creating an account or using any part of the Service, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Service.

3. Description of Service

Tenthliner provides intelligent PDF document processing services, including but not limited to:

PDF document upload and processing
Document analysis and extraction
File format conversion
Document organization and management
Team collaboration features

We reserve the right to modify, suspend, or discontinue any part of our Service at any time without notice.

4. User Accounts

To access certain features of our Service, you must register for an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain the security of your password and identification
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

5. Credit System and Billing

Our Service operates on a credit-based system:

Credits: Processing documents consumes credits from your account balance
Pricing: Current pricing is displayed on the landing page, and during purchase
Payment: Credits must be purchased before processing documents
Refunds: Credits are generally non-refundable except as required by law
Expiration: Credits do not expire but accounts may be subject to inactivity policies

We reserve the right to modify our pricing structure with reasonable notice to users.

6. Acceptable Use

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Service. Prohibited activities include:

Uploading malicious files, viruses, or harmful code
Processing copyrighted material without proper authorization
Using the Service for illegal activities or fraud
Attempting to reverse engineer or compromise our systems
Sharing account credentials with unauthorized users
Exceeding reasonable usage limits or attempting to circumvent them

7. Content and Data

Your Content: You retain ownership of all documents and data you upload to our Service. You grant us a limited license to process, store, and transmit your content solely for the purpose of providing our Service.

Data Processing: We process your documents according to our Privacy Policy. Processed documents are automatically deleted from our servers after a specified retention period.

Responsibility: You are solely responsible for ensuring you have the right to upload and process any documents through our Service.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Tenthliner and its licensors. The Service is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, or create derivative works of any part of our Service without our express written permission.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

10. Disclaimers

The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:

The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
The results obtained from the Service will be accurate or reliable
Any errors in the Service will be corrected

11. Limitation of Liability

To the maximum extent permitted by applicable law, Tenthliner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising out of or relating to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Tenthliner from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately, and any data in your account may be deleted.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be interpreted and governed by the laws of Kenya, without regard to its conflict of law provisions. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Kenya.