Privacy Policy

1. Introduction

At Tenthliner ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our PDF processing service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

Email address
Name (if provided)
Billing information for credit purchases
Account preferences and settings

Document Data

When you upload documents for processing:

PDF files and their content
Processing results and extracted data
Document metadata (file size, type, processing time)
Usage patterns and processing history

Technical Information

We automatically collect certain technical information:

IP address and general location
Browser type and version
Device information and screen resolution
Time zone and language preferences
Usage statistics and performance metrics

3. How We Use Your Information

We use collected information for the following purposes:

Service Provision: Process your documents and provide our core services
Account Management: Maintain your account and process payments
Communication: Send service updates, security alerts, and support messages
Improvement: Analyze usage patterns to improve our Service
Security: Detect and prevent fraud, abuse, and security issues
Legal Compliance: Meet legal obligations and enforce our Terms

4. Document Processing and Retention

Data Minimization: We only process documents to provide our service and delete them as soon as possible.

Processing

Documents are processed on secure servers with encryption
Processing occurs only for the specific services you request
No human review of document content unless required for support
Automated systems handle all standard processing operations

Data Retention

Original Documents: Deleted immediately after processing completion
Processed Documents: Available for download within 1 hour of processing completion, then permanently deleted
Processing Logs: Basic usage metadata retained for 90 days for service improvement
Account Data: Retained while your account is active

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Cloud hosting and infrastructure (encrypted data only)
Payment processing (billing information only)
Email delivery services (contact information only)
Analytics and performance monitoring (anonymized data only)

Legal Requirements

We may disclose information when required by law or to:

Comply with legal obligations and court orders
Protect our rights, property, or safety
Investigate potential violations of our Terms of Service
Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

6. Data Security

We implement comprehensive security measures to protect your information:

TLS/SSL encryption for data in transit
Secure cloud hosting
Regular security audits and penetration testing
Role-based access permissions
24/7 security monitoring and alerts
Automated threat detection systems
Incident response procedures

7. Your Rights and Choices

You have several rights regarding your personal information:

Correction and Updates

Update your account information
Correct inaccurate data

Deletion

Delete your account and associated data
Remove specific processing history

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Authentication: Keep you logged in securely
Security: Protect against cross-site request forgery
Preferences: Remember your theme and language settings

Analytics Cookies

We use Google Analytics to understand how users interact with our Service. This data is anonymized and used to improve our platform. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that international transfers are protected by:

Using cloud providers with appropriate data protection certifications
Implementing standard contractual clauses where required
Ensuring equivalent levels of protection in destination countries
Obtaining your consent for transfers where necessary

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending email notifications for material changes
Requiring acceptance for significant policy updates

12. Data Protection Contact

If you have questions about data protection or wish to exercise your privacy rights, contact our Data Protection Officer:

Email: [email protected]

Subject Line: "Privacy Request - [Your Request Type]"

Response Time: Within 30 days of receipt